1. Warranty Coverage

At Hilovi.xyz, we offer a standard warranty for all of our products. Our warranty applies to the following product categories:

  • Basic Phones
  • Xiaomi Smartphones
  • Other Smartphones

What is covered under warranty:

  • Manufacturer defects: If the product has any defects due to manufacturing errors, we will repair or replace it.
  • Hardware failure: If the device experiences any failure due to faulty hardware within the warranty period, we will take care of the repairs or replacement.
  • Performance issues: If the product doesn’t perform as described due to internal issues covered by the manufacturer, we will work to resolve it.

What is NOT covered under warranty:

  • Accidental damage: Physical damage like cracks, scratches, or water damage is not covered by our warranty.
  • Misuse or neglect: Damages resulting from improper use, accidental drops, or improper installation are not eligible for warranty.
  • Third-party repairs: If the product has been repaired or altered by an unauthorized party, the warranty will be voided.
  • Battery wear: Battery performance issues after extended use may not be covered under the warranty.

2. Warranty Period

The warranty period for each product varies depending on the brand and product type. For most devices, the warranty period is as follows:

  • Basic Phones: 6 months
  • Xiaomi Smartphones: 1 year
  • Other Smartphones: 1 year

The warranty period begins from the date of purchase, as evidenced by the original sales receipt.

3. How to Claim Your Warranty

If your product is defective or damaged, please follow these steps to claim your warranty:

  1. Contact Us: Visit our contact page or email us at admin@hilovi.xyz. Please include the following information:
    • Order number or proof of purchase
    • Detailed description of the issue
    • Photos or videos of the problem (if applicable)
  2. Product Evaluation: Once we receive your request, our customer support team will evaluate the issue and provide instructions on the next steps. This may include sending the product back to us for inspection.
  3. Repair or Replacement: If the product is covered by our warranty, we will repair or replace the item at no extra cost to you.
  4. Return Shipping: If a return or exchange is necessary, we will cover the cost of shipping for defective items.

4. International Warranty

We strive to offer international warranty services for many of the products we sell. However, please be aware that warranty coverage may vary by country and region. For international warranty claims, customers are responsible for the return shipping costs, and we will provide further guidance depending on the manufacturer’s warranty terms.

5. Product Support and Assistance

If you encounter issues with your product or have any questions regarding our warranty policy, our support team is always here to assist you. Please don’t hesitate to reach out to us for technical assistance, product troubleshooting, or any inquiries related to your warranty coverage.

6. Important Notes

  • Always keep your receipt or proof of purchase, as it will be required for any warranty claims.
  • Warranty services are valid only for the original purchaser of the product.
  • Warranty claims must be made within the stated warranty period.