1. Information We Collect

We may collect the following types of information when you visit our site or purchase products:

  • Personal Information: This includes your name, email address, phone number, and shipping address, which are required to complete your purchase and deliver your products.
  • Payment Information: We collect payment details, such as credit card numbers and billing addresses, but rest assured, payment processing is handled through secure third-party gateways (like PayPal, Stripe, etc.), so we do not store any sensitive financial information on our servers.
  • Device and Usage Information: This includes your IP address, browser type, device type, and browsing activities. We may use this data to improve website functionality, ensure security, and provide a better user experience.
  • Cookies: Our site uses cookies to enhance user experience and analyze website traffic. You can choose to accept or decline cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders, manage returns or exchanges, and communicate with you regarding your purchases.
  • Customer Support: To respond to inquiries, resolve issues, and provide personalized assistance if needed.
  • Marketing: With your consent, we may send you promotional offers, product updates, or newsletters. You can opt out of marketing communications at any time.
  • Website Improvement: To analyze usage data and improve our website, ensuring it functions effectively and provides the best shopping experience.
  • Security and Compliance: To prevent fraud, ensure the security of our platform, and comply with legal obligations.

3. How We Protect Your Information

We take the privacy and security of your personal data very seriously. We implement a variety of security measures to maintain the safety of your personal information:

  • Encryption: Sensitive data such as payment information is encrypted using SSL (Secure Sockets Layer) technology during transmission.
  • Data Storage: Your personal information is stored securely on our servers. We use advanced technologies and protocols to protect it from unauthorized access, alteration, or destruction.
  • Access Control: Only authorized personnel have access to your personal information, and they are required to keep it confidential.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Third-Party Service Providers: We work with trusted third-party companies to facilitate services such as payment processing, shipping, and marketing. These providers only access the necessary information to perform their tasks and are contractually bound to protect your data.
  • Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, and ensure the safety of our users and products.

5. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

  • Access: You can request to view or obtain a copy of the personal information we have about you.
  • Correction: If you believe any information we hold about you is incorrect, you can request updates or corrections.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., for legal or business purposes).
  • Opt-Out: You may opt-out of receiving promotional emails or newsletters by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience on our site. Cookies are small text files placed on your device to remember your preferences and analyze website traffic. You can choose to disable cookies by adjusting your browser settings, but doing so may affect the functionality of the site.

7. Third-Party Links

Our website may contain links to external websites, including those of our partners or affiliates. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of these websites before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the effective date will be revised accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us:

Email: admin@hilovi.xyz